An attorney's answering service should measure up to the same high standards you've set for your own business
Centracomm has been answering calls for the legal profession since 1994. No matter how large or small your law practice may be, Centracomm will provide you with the professional image and the tools you'll need to keep your business looking and sounding professional. More business more often is what you want, and that's what we'll help you achieve. Image, image image! If you are currently using an answering machine or voice mail, you are missing opportunities with every hang up you experience. How many times have you lost money due to playing "phone tag"?
Our basic rules of law:- Calls answered by a professional and courteous receptionist in your company name.
- Provides the image of a full time 24/7 office staff resulting in you acquiring new business.
- Customized call routing and scripting based upon your own business requirements.
- Routing calls the way you want and to the right staff member.
- Ability to dispatch messages to any cell phone or email address.
- Enabling you to react to situations and opportunities immediately.
- Ability to patch callers directly to any phone.
- Ability to take routine messages and forward them via fax, email or CSV files directly to the office.
- Allows you to manage your time and be more productive and profitable.
- Ability to interface with web-based scheduling applications.
Prompt and accurate communications are vital to all businesses. Studies indicate clients choose one law firm over another not for quality and results alone, but because of the communications experiences their friends and family have received at one firm versus another. Good word of mouth is critical. In most cases, the answering service takes equal the number of calls the office does during a full week. Once your office phone is forwarded, it is the responsibility of the answering service staff to act in your best interests, ensuring your existing clients, potential new clients and your employees are receiving world-class service.
