A Quality Answering Service & Call Center Company
A healthcare provider's answering service should measure up to the same high standards you've set for all other facets of your business.
General Practice
Specialists
Surgeons
Home Health & Hospice
Hospitals
Nursing Agencies
Centracomm has been answering calls for home health and the hospice industry since 1994. No matter how large or small your business may be, Centracomm will provide you with the professional image and tools that you'll need to keep your patients, their families and your staff happy.
- Develop customized call routing and scripting based upon agencies requirements.
- Ability to dispatch messages to any combination of devices or email addresses.
- Ability to track urgent calls until message is confirmed by on call staff.
- HIPAA trained staff.
- Staff are specifically trained in best practices of supporting patients and your staff.
- Extensive experience in setting up customized programs for your specific needs.
- Automated on call rosters ensure the correct person is being contacted every time.
- Automated message routing program eliminates human error when dispatching to multiple on call staff.
- Voice mail screening is available to direct patients with their inquiries.
- Voice mail will save you time and money by directing non urgent callers to leave a message in voice mail or to call back during normal business hours - urgent calls can push through to the receptionist.
- Ability to take routine messages and forward them via fax, email or CSV files directly to the office on a routine basis.
- Ability to interface with web-based scheduling applications.
