An answering service should measure up to the same high standards you've set for your own business
Centracomm has been answering calls for the emergency response industry since 1994. No matter how large or small your business may be, Centracomm will provide you with the professional tools you'll need to keep your business engaged, looking professional and sounding responsive. If you are currently using an answering service that's not on the ball - you need to try the Centracomm difference. You've got nothing to lose but your frustrations!
The basics...- Calls answered by a professional and courteous receptionist in your company name.
- Provides the image of a full time 24/7 office staff resulting in you acquiring new business.
- Customized call routing and scripting based upon your own business requirements.
- Routing calls the way you want and to the right staff member.
- Ability to dispatch messages to any cell phone or email address.
- Enabling you to react to situations and opportunities immediately.
- Ability to patch callers directly to any phone.
- Ability to take routine messages and forward them via fax, email or CSV files directly to the office.
- Allows you to manage your time and be more productive and profitable.
- Ability to interface with web-based scheduling applications.
Prompt and accurate communications are vital to all businesses. Studies indicate prospective property owners choose one management company over another not for quality and results alone, but because of the communications experiences their business associates, friends and family have received at one company versus another. Good word of mouth is critical. In most cases, the answering service takes equal the number of calls the office does during a full week. Once your office phone is forwarded, it is the responsibility of the answering service staff to act in your best interests, ensuring your existing customers, potential new customers and your employees are receiving world-class service and an immediate response.
